Draft refund notice
Refund Policy
Effective date: 22 August 2026
This policy explains how Sanaa Fitness & Wellness Studio (“Sanaa”, “we”, “our”) handles refunds for paid event registrations booked through our website, member portal, or mobile app.
Eligible refunds
- The event is cancelled or rescheduled by Sanaa.
- You cancel your registration at least 48 hours before the event's scheduled start time.
- A duplicate or erroneous payment is made for the same registration.
Non-refundable situations
- Cancellations made within 48 hours of the event start time.
- No-shows or late arrivals that result in missing the event.
- Change of mind after the event has started or concluded.
How to request a refund
Contact us using the details below before the event starts, including your registration details and the reason for the request. We will confirm whether the request is eligible under this policy.
Processing time
Approved refunds are issued to the original payment method (Pesapal card or mobile money) within 7 business days of approval. Processing times beyond this may depend on your bank or mobile money provider.
Promo codes and discounts
Where a promo code or discount was applied, only the amount actually paid is refunded.
Contact us
If you have questions about this policy or want to request a refund, contact us at hello@sanaafitness.co.ke.